Ransom ware is defined as a class of malware which restricts access to the computer system that it infects, and demands a ransom paid to the creator of the malware in order for the restriction to be removed. Ransom ware once infected on the computer usually scares the user into paying to have this problem removed, or going to their local police.
There are many different variants of ransom ware but to remove ransom ware you will need to use a boot disc (UBCD, Hirens, Kaspersky Rescue Disc). Vanmackay Computer Solutions has used many different types of software however found Kaspersky the most reliable and provided the best results.
Steps to remove ransom ware using Kaspersky rescue disc
First download a copy of Kaspersky rescue disc http://support.kaspersky.com/8092
Extract the file into a location you can easily find and you will be left with an ISO image
Vanmackay Computer Solutions recommends using imgburn which is a freeware software for burning ISO images. If you plan on not using a boot able disc and using usb stick Kaspersky has a utility program which will help you put Kaspersky rescue disc on usb http://support.kaspersky.com/8092.
Once you have successful put Kaspersky rescue disc on your media of choose you will have to change the boot process on the computer. Whether you use USB, or optical drive make sure they are higher on the boot process then the hard drive. Most Computers to enter the BIOS and change the boot process is F2,F12, or DEL once you have chosen your boot order make sure to save the setting.
Place the disc or usb into the computer and restart the computer if successful you will see Kaspersky rescue disc. Kaspersky rescue disc will scan the drives you choose and fix, quarantine, and delete all infections it finds.